Most domestic orders arrive within 5–10 business days, while international items may take 10–20 days. You’ll receive a tracking link via email or WhatsApp as soon as your order is dispatched.
Are your pet products safe and tested?
Yes. Every product is sourced from suppliers who meet pet safety and quality standards, ensuring materials are non-toxic, durable, and vet-approved wherever applicable.
What if my order arrives damaged or incorrect?
If something’s wrong with your order, contact us within 48 hours of delivery with photos. We’ll replace or refund the item — no questions asked.
Can I return or exchange my order?
We currently do not accept returns or exchanges, as each order is processed and shipped directly from our suppliers. However, if your product arrives damaged or incorrect, we’ll replace it at no extra cost.
How can I contact you if I have an issue with my order?
You can reach us through Email, Chat Support on our website or submit a query on our Contact page. Our support team is available 7 days a week to assist with any order concerns, tracking issues, or product questions.
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